1. The rates provided for you on this website are available only through RVE. Please do not call the hotel direct, as they will not have the same rates in their reservation system. Rates advertised on our website are subject to availability.

2. Your credit card will be charged ONLY after the booking is confirmed. Once the credit card is processed, we will email your booking confirmation to you.

3. The usual response time taken to confirm reservations for hotels is 2 - 3 business days.
Disclaimer: Whilst we endeavour to process your booking request within the time guidelines shown above, unfortunately at times we are unable to finalise your request within this limit. Circumstances that may cause delays in replying to you include international public holidays and time zone differences.

4. If you wish to cancel your booking after the voucher has been issued, a cancellation fee will apply, in accordance with our company policy. The cancellation fee varies according to the hotel specified in your booking as well as your check-in date.
The cancellation policy for your booking will be the same as, or stricter than, our standard cancellation policy, as displayed below:

- If you cancel after the voucher has been issued, but not less than 4 days prior to the check-in date, a nominal cancellation fee of 25 EUR will apply, in accordance with our company policy.

- If you cancel less than 4 days prior to the check-in date, or fail to arrive at the hotel, a cancellation fee equal to 1 night's accommodation cost will be incurred. The nominal cancellation fee will not be charged in this case.

5. All cancellations must be made in writing by e-mail: visa@visaru.com or by fax: 7 095 955 4279.
When you contact us, we require your e-mail address and Last and First Name used in the booking, so that we may process your request and reply to you.
A Cancellation must be confirmed back to you by one of our representatives. If you have not received a confirmation of the cancellation within 1 business day after submission, it means we have not received it and you must resubmit it.

6. If you wish to amend your booking, a nominal amendment fee of 8 EUR will apply.
Please note: the fee will apply per each amended booking. For example, if you have made 2 booking for 2 hotels, and are making amendments to both of these bookings, you will incur a fee of 8 EUR x 2 = 16 EUR
Any amendment advised to us within 5 days of your arrival date or once you have arrived at the Hotel, may be treated as a late amendment. Late amendments may be subject to a fee based on the Hotel's amendment policy, as advised to RVE. If a Late Amendment Fee is applied, the nominal amendment fee will not be charged.
Should you require to change a booking from one Hotel to another Hotel, you will not be charged an Amendment Fee. This will be considered as a cancellation of an existing booking, and a Cancellation Fee will apply.
In order for us to ensure accuracy, we will only accept amendments in writing. We will not accept amendments over the phone. Amendments can be submitted to us using e-mail: visa@visaru.com or fax: 7 095 955 4279.
Please try to give us as much notice as possible to allow for sufficient time to contact the hotel(s) concerned and a new booking confirmation to be sent to you.
An Amendment must be confirmed back to you by one of our representatives. If you have not received a confirmation of the amendment within 24 hours after submission, it means we have not received it and you must resubmit it.
When you contact us, we require your e-mail address and Last and First Name used in the booking, so that we may process your request and reply to you.

7. Credit Card Information - The client must submit a valid credit card when completing the credit cardholder’s authorization form. All care must be taken by the client to ensure that the information provided in the credit card form is correct. RVE takes no responsibility for any incorrect information submitted.

8. The client must submit a valid e-mail address on the Reservation Form. This e-mail address will be used for all future correspondence relating to your booking. All care must be taken by the client to ensure that the information provided in the Reservation form is correct. It is the client's responsibility to advise RVE if an error in the e-mail address was submitted on the Reservation Form or any other correspondence. RVE takes no responsibility for any incorrect information submitted.

9. RVE intends to provide you with all the services that you request from us. In rare cases, when it is not possible to confirm your reservation due to overbooking or other circumstances, we will endeavour to offer you an alternative of comparable price and standards. If this occurs, we will contact you via e-mail and request your authorisation to proceed with this new booking.

10. Whilst every effort is made to ensure your requested room type is available, we cannot guarantee the actual bedding configuration of the room. These requests are forwarded to the hotel and are subject to availability on the day of check-in. All additional requests (smoking room, etc) are also subject to availability and cannot be guaranteed by RVE.

11. Disclaimer: RVE makes its best efforts to ensure that all the information that appears on its website is accurate. However, RVE does not accept liability for any errors and/or omissions and reserves the right to change the information published at any time and without notice.

13. Hotel Information: All hotel information that is published on the website is current and is subject to change without notice. RVE has visited the majority of its featured hotels and every effort has been made to describe the hotels as accurately as possible. However, RVE cannot accept responsibility for facilities, which are temporarily not available, are under renovation or not suited to individual tastes and preferences. Redecoration and maintenance is necessary to the upkeep of the hotel and may take place without prior warning, whilst the hotelier or supplier will endeavour to keep inconvenience to a minimum. The effects of normal wear and tear can be expected in a hotel and these are beyond our control. RVE cannot accept responsibility for any disturbance or inconvenience to the client beyond their control nor for accidents in a hotel or loss caused by hotel management or staff.

14. RVE does not accept liability for any indirect or consequential loss arising out of the use or connected with its website or for any products or services purchased from its website.


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