Availability
How can I check hotel availability?
In order to check hotel availability we to send the reservation request to the hotel and request confirmation.
To allow us to proceed with your request, we require you to submit a reservation form with your credit card details. Please note, we request your credit card details as a form of security ONLY. It will not be charged until the booking is confirmed by the hotel to us.
Please note: We cannot accept reservations where the check-in date does not allow enough time to process your request. We can only accept bookings with the check-in date at least THREE days ahead from the date the reservation is sent to us.

Booking Information
1. I have submitted my reservation form and credit card - what happens now?
Once you submit your reservation form and credit card information, your accommodation request will be processed as quickly as possible. However, some delays may occur due to our supplier hotels' processing requirements. This may take from 1 to 3 business days. If the hotel you chose is available for the dates you specified, your booking will be finalized and your credit card will be charged. If you wish to cancel your booking after this, you will incur a cancellation fee - see booking conditions. If the hotel is not available, we will contact you with a suitable alternative and no payment will be incurred.
2. How long will it take to confirm my booking?
The usual response time taken to confirm a reservation is up to 3 business days.
Disclaimer: Whilst we endeavour to process your booking request according to the guidelines shown above, occasionally we are unable to finalize your request within this time limit. Some of the reasons for delays in replying include public holidays and time zone differences.
3. How can I amend or cancel my booking?
Should you wish to amend or cancel your existing booking, please send us your amend or cancel request by e-mail or fax. We’ll get back to you with a response as quickly as possible. Please note: an amendment or cancellation fee will apply - see booking conditions.
4. How do I check on my booking for a hotel?
As soon as we receive your Reservation Form with your booking request, you will be sent an email letting you know we have received your request.
5. You sent my Booking Confirmation to me, but when I called the Hotel directly to check on my booking, the Hotel informed me they were not holding a room for me. What do I do now?
Some of the Hotels with which we book accommodation for our clients, have allotted a number of rooms to our company each day. We then allocate your Name list to these available rooms. We keep all your details on file, until we submit the full Name lists and details of each booking, a set number of days before the check in date. So please do not be alarmed if the Hotel does not have your booking details, as they are on file, and will be submitted closer to your check in date. If you have any queries regarding your booking, please contact us.
6. What are your booking conditions?
To read our Booking Conditions, please click here.

Payment
1. Why do I have to include my credit card number?
To allow us to proceed with your request, we require you to submit your credit card details. Your credit card information is strictly confidential. Please note, we request your credit card details as a form of security only. It will not be charged until the booking is confirmed by the hotel.
2. When will my credit card be charged?
If the booking is on request, pending confirmation from the hotel, or we are waiting for an answer from you regarding your request, your credit card is charged ONLY when we receive confirmation from the hotel or yourself.
3. I don't have a credit card, can I pay cash on arrival?
We do not accept payment by cash on arrival at the hotel. All bookings through our service require pre-payment by credit card only.
4. Which credit card types do you accept?
The cards we accept are: Visa, MasterCard, American Express, Diners Club.
Please note that if you provide an American Express or Diners Club credit card for payment of your booking, the transaction may be charged in a different currency to the one in which your booking rates were quoted. The cost of your booking is converted using our bank's exchange rates on the day of the transaction.

Hotel Facilities and Room Information
1. Where can I find contact details for a hotel?
The hotel's street address is shown on the hotel's information page. Once a booking has been confirmed, we issue the booking confirmation, which also states all the hotel's contact details.
2. How do I find directions to the hotel?
The location information of the hotel is listed on the hotel description page. This can also help identify the distance from the hotel to certain landmarks or the airport.
3. Is breakfast included in the room rate?
Many hotels include a buffet or continental breakfast as part of their room rates, while others offer it as a separate service. This information can be found on the hotel's web page in the Prices section.
4. Do I need to add Breakfasts to my Itinerary if the room type I booked says it includes breakfast?
If the room type that you book is, for example, "Standard Room including Breakfast", breakfasts do not need to be added to the Itinerary. If it states that it includes breakfasts for up to 2 guests, and there are more than 2 guests staying, you will need to add any extra breakfasts to the Itinerary if required.

Pricing/Rates Information
1. There are no rates for the dates I require or rates appear as "On Request". What do I do now?
If the rates for date(s) you require are not listed on our site, then we cannot quote you a rate as yet, since the hotel has not provided them. As new rates are finalised, they are posted on our website.
When a rate shows on our website as "On Request", it is usually during peak periods, such as public holidays, special events, or conferences/exhibitions. Once we receive your completed reservation form, including payment details, we will negotiate the best rate with the hotel and advise you, at no charge. Once we receive your acceptance of our rate, your request will be processed. If you decline the offered rate, the request will be cancelled and no charges will apply.
2. Is the room rate per person or per night?
All room rates are per room per night, unless specified otherwise. The rates are not applicable during New Year's Eve and other special events and are subject to change. The price is guaranteed upon receipt of final payment. All rates are as per this website.

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